I don't know if it's some kind of New Year retail 'engage with the customer' exercise, but practically every shop I've been in so far this year has required me to fend off personal enquiries from the sales assistant. Let's be totally clear here. I do not want to tell you:
- What I've got planned for the day
- If I've got the day off
- If I'm having a relaxing day
- Whether I have a full calendar
- Or any other personal details of my life
You get the point. I go into a shop to buy something. I do not want a conversation. I do not want a fake friend pretending to take an interest in me. I have a life, but I have no interest in sharing it with a complete and often spotty stranger.
To be fair, I don't blame the sales assistants - they have no doubt been told to do this. But please be clear, retailers. Don't assume that all your customers want to share details of their day with complete strangers. Stop instructing your sales staff to ask about it. Or you are going to drive me entirely to online shopping.
Got it? Good. How's your day going so far, by the way?
Rant over.
On this we agree 100%
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