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When is 99% less than 99%?

Asking when 99% is less than 99% sounds like a riddle - but it's not. I recently heard a Sky Mobile radio advert in which they claimed 99% UK coverage. In the 'small print' words at the end, they said this meant they covered 99% of the population.

I don't know about you, but unless I'd heard that proviso, I would have assumed that 99% coverage meant you could connect to their service in 99% of UK locations - I expected the figure to be based on area of coverage, rather than population.

It might seem like this is splitting hairs, but it really isn't.

Let's just imagine an unlikely version of the UK where 99% of the population lived in London (this is, after all, what most advertising people think). Having 99% coverage by Sky's definition would mean that you could only use your mobile phone in 0.65% of the country. The whole point of a mobile is to be able to use in on the move, not just at your home location.

Of course, the real UK is not like my imagined version. Yet the country has far more open space than many assume. Only around 10% of the country is built up. This means you could make Sky's claim and still be inaccessible in much of the other 90% of the country. 

In saying this, I'm not just getting at Sky - I'm sure other mobile providers make similar dodgy claims. From my own personal experience travelling around the country (using O2, not Sky), quite often I can't get 4G and there are plenty of places still with no signal. 

If you want to use statistics in your advertising, it's a good idea to use numbers that mean what people will assume they mean. Otherwise, it's more than a touch deceptive.

I have contacted Sky to ask about how they came up with the 99% figure, but as yet have had no reply.

Image by Resume Genius from Unsplash

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Comments

  1. Tim21 February 2024 at 08:09

    Hi Brian, Unfortunately this use of statistics is not restricted to UK mobile providers. It's been the case in New Zealand for many years where the main mobile providers have claimed they provide coverage to where approximately 98% of New Zealanders work and live.
    NZ has about 5.1 million people in a country slightly larger than the UK. Around 30% live in Auckland. So there are large, albeit sparsely populated, areas with little or no coverage.
    The coverage map from One NZ (formerly Vodafone NZ) shows the problem:
    www.one.nz/network/coverage
    Please keep up the good work calling out poor use of statistics.
    Tim

    ReplyDelete

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