Skip to main content

A gym to avoid

I have long been of the opinion that gyms are among the worst businesses there are when it comes to customer service, and I've just witnessed some incredibly bad behaviour from Feelgood Fitness gym (in Briton Street, Southampton), to the extent that I would strongly recommend avoiding them (aka Parkside Health Club) after the way they treated a teenage customer.

Said customer decided to leave the gym. She told them and stopped her direct debit. A couple of weeks later she got an email saying her account was in arrears. So the very same day she replied, apologising, saying she thought she'd already cancelled, please cancel immediately and let her know any final payment required. There was no reply.

Five days later, she emailed again, saying she hadn't got a reply, and if she didn't hear anything within 7 days she would assume they had closed the account and there was nothing further to pay. There was no reply.

Then on 24 April, 17 days after her second email, she got a threatening letter copied below. There were two problems with this letter. One is that it threatened action if there was no reply within 7 days - but the letter was not received until 7 days after the date on the letter. Secondly it totally ignored the communication in writing that had already been received.

This simply isn't acceptable behaviour. Avoid.

(Update: the cheque was sent immediately and signed for at the gym on 26 April. On 6 May an email was sent asking for confirmation of receipt. Guess what? As of 13 May there has been no reply.)


  1. This comment has been removed by a blog administrator.

    1. I have deleted an anonymous claim about Barny Hobbs - I think it was meant to be supportive, but I'm afraid that it wasn't directly relevant and may have been libellous.


Post a Comment

Popular posts from this blog

Why I hate opera

If I'm honest, the title of this post is an exaggeration to make a point. I don't really hate opera. There are a couple of operas - notably Monteverdi's Incoranazione di Poppea and Purcell's Dido & Aeneas - that I quite like. But what I do find truly sickening is the reverence with which opera is treated, as if it were some particularly great art form. Nowhere was this more obvious than in ITV's recent gut-wrenchingly awful series Pop Star to Opera Star , where the likes of Alan Tichmarsh treated the real opera singers as if they were fragile pieces on Antiques Roadshow, and the music as if it were a gift of the gods. In my opinion - and I know not everyone agrees - opera is: Mediocre music Melodramatic plots Amateurishly hammy acting A forced and unpleasant singing style Ridiculously over-supported by public funds I won't even bother to go into any detail on the plots and the acting - this is just self-evident. But the other aspects need some ex

Is 5x3 the same as 3x5?

The Internet has gone mildly bonkers over a child in America who was marked down in a test because when asked to work out 5x3 by repeated addition he/she used 5+5+5 instead of 3+3+3+3+3. Those who support the teacher say that 5x3 means 'five lots of 3' where the complainants say that 'times' is commutative (reversible) so the distinction is meaningless as 5x3 and 3x5 are indistinguishable. It's certainly true that not all mathematical operations are commutative. I think we are all comfortable that 5-3 is not the same as 3-5.  However. This not true of multiplication (of numbers). And so if there is to be any distinction, it has to be in the use of English to interpret the 'x' sign. Unfortunately, even here there is no logical way of coming up with a definitive answer. I suspect most primary school teachers would expands 'times' as 'lots of' as mentioned above. So we get 5 x 3 as '5 lots of 3'. Unfortunately that only wor

Which idiot came up with percentage-based gradient signs

Rant warning: the contents of this post could sound like something produced by UKIP. I wish to make it clear that I do not in any way support or endorse that political party. In fact it gives me the creeps. Once upon a time, the signs for a steep hill on British roads displayed the gradient in a simple, easy-to-understand form. If the hill went up, say, one yard for every three yards forward it said '1 in 3'. Then some bureaucrat came along and decided that it would be a good idea to state the slope as a percentage. So now the sign for (say) a 1 in 10 slope says 10% (I think). That 'I think' is because the percentage-based slope is so unnatural. There are two ways we conventionally measure slopes. Either on X/Y coordiates (as in 1 in 4) or using degrees - say at a 15° angle. We don't measure them in percentages. It's easy to visualize a 1 in 3 slope, or a 30 degree angle. Much less obvious what a 33.333 recurring percent slope is. And what's a 100% slope